What a better world we would live in if every employee was happy, everyone loved their job, every company took pride in customer service and every person who answered a phone didn’t have to put you on hold while they talked to their supervisor. I am pretty sure that the whole supervisor thing is a big ruse. Customer service should be the #1 priority for any company that has CUSTOMERS!!! It ain’t rocket science – it is common sense! And as a consumer and the Princess of Positive, I am well aware that you get more flies with honey (not that I really want flies). Really, I’m a nice consumer…but sometimes I turn bombaloo – we all have our breaking point.
I feel like an old lady saying this (not that I have anything against old ladies), but remember the times before automated phone services? You know, when we called a business and did not hear, “Please listen carefully as our options have changed?” Does everyone have to have to say that anyways – just tell me the dang options! And remember the good ole days when you could press “O” on all phone systems and get a real person. Now we are tricked into having to sit like drones until the recorded voice gives us the secret code to get to a real live person (hopefully in the US and not reading a teleprompter).
I’m actually an easy customer. I don’t demand too much, but I do expect common sense, courtesy and ya know – good customer service.
My husband’s new joke is to ask if the person I am talking to could please transfer me to someone useful haha. We could take this further to include: could I please talk to someone who cares, takes pride in their job or who has a clue. Basically – connect me to someone who gives a s&*# LOL!
So laugh with me dear readers and share your funniest, worst, or most ridiculous customer service story. Come on – you know you have one!!!